Privacy policy

Last Updated: 01/22/26

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store or use our mobile application (the “App”), as part of the buying and selling process, we collect the personal information you give us. We may also use automatic data collection technologies to collect certain information about you and your device.

Personal information is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address and phone number. We may use the personal information collected to evaluate and improve our store, App, and products and to provide a more personalized experience.

SECTION 1.1 - WHAT ARE THE TYPES AND CATEGORIES OF INFORMATION WE COLLECT?

The types and categories of personal information we collect include:

Contact Details

Basic contact information such as your name, address, billing address, shipping address, phone number, email address, and other contact information you provide us. 

Account Information

User account information such as your username, login credentials, preferences and settings.

Transaction Information

Information related to your transactions such as items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions. 

Location Information

Location information such as your general geographic location and precise geolocation to provide a more personalized experience, location-based services, and to provide advertising relevant to your general location. 

When you navigate through and interact with our App, including when you download, access, or use the App, we may collect information about your precise location using GPS, Wi-Fi, and/or cellular triangulation, even when the app is closed or not in use, if you have enabled background location services on your mobile device. You can choose whether or not to allow the App to collect and use real-time information about your mobile device’s location through the mobile device’s privacy settings. If you block the use of location information, some features may become inaccessible or not function properly.

Usage Information

Usage information includes information regarding your interaction with our services and App, including how and when you interact with or navigate our store and App. 

Device Information

Device information includes information about your device, browser, or network connection. When you browse our store or use the App, we also automatically receive your computer’s internet protocol (IP) address and information related to your browser and operating system, which help us provide an optimal experience for your computing device.

Communications With Us

Information you provide in communications with us, for example, when sending a customer support inquiry, or if you apply for employment.

SECTION 1.2 - HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We obtain the types and categories of personal information listed above from the following categories of sources: 

Directly From You

We collect information about you when you interact with our Services, such as when you create or update an account, place an order, subscribe, make a purchase, participate in promotions, or post reviews or send us communications, such as when you submit a customer support inquiry. 

When you apply to a job with us using our website, we collect personal information you give us such as your name, address and email address, job history, qualifications, education, experience, and other information lawfully considered in a job application.

Automatically Through Our Services

As you navigate through and interact with our store or App, we may use automatic data collection technologies to collect information that may include personal information. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies. 

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf. 

From Our Services Providers

We may receive personal information about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from services providers that we engage to perform services on our behalf.

SECTION 2 – CONSENT; PRIVACY RIGHTS

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We may also ask you to provide express consent by checking a box, clicking a button, or providing other written authorization for us to act. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or, subject to applicable law, provide you with an opportunity to opt out.

How do I withdraw my consent?

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at orders@wakeupcoffee.biz or mailing us at:

Wake Up Call Coffee
1722 E. Sprague Ave.
Suite 120
Spokane, Washington US
99206

Email and Short Message Service (“SMS”) marketing (if applicable):

With your permission, we may send you emails and SMS messages about our store, new products, and other updates. You may opt out of these marketing messages at any time by clicking the “opt out” or “unsubscribe” button in an email message, by responding “STOP” to an SMS message, or by contacting our privacy Compliance Officer using their contact information set forth below. Data and message rates may apply to the SMS messages received. 

How do I request access to, correction of, or deletion of my personal information?

You may send us an email to request access to, correct, or delete any personal information that you have provided to us or that we have collected, subject to applicable law. If compliance with your request would prevent us from being able to provide our online services to you, then compliance with your request may require termination of your user account. You also have the option to delete the App from your mobile device at any time. We do not discriminate against users that exercise their privacy rights. Please note that we may require additional information to verify your identify before we can process your request in accordance with applicable law. 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also disclose your personal information to Shopify and third-party service providers as set forth in Sections 4 and 5 below. 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In the event of any conflict or inconsistencies between such third-party privacy policies and this privacy policy, the terms of such third-party privacy policies will control. Our third-party services providers include the following providers:

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

When you visit our websites, we store and retrieve information on your browser, mostly in the form of cookies. This information relates to you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. We may use the following types of cookies:

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. 

Functional Cookies 

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Strictly Necessary Cookies 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work properly. 

Targeting Cookies 

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. If you do not allow these cookies, you may experience less targeted advertising.

Third-Party Cookies

In addition to the foregoing, our store is subject to Shopify’s use of cookies and governed by Shopify’s Cookie Policy as amended from time to time, located at: https://www.shopify.com/legal/cookies. Third-party services and functionality may use other third-party cookies and be subject to applicable third-party cookie policies. 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at orders@wakeupcoffee.biz or by mail at:

Wake Up Call Coffee
Re: Privacy Compliance Officer
1722 E Sprague Ave, Suite 120, Spokane, WA 99202 
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